Privacy Policy

1. Introduction and company information

This Privacy Policy explains how NexaStream Studio Singapore collects, uses, discloses, stores, and otherwise processes personal data in connection with its streaming-studio business, including live production services, studio bookings, content creation support, event streaming, post-production services, client communications, website operations, and related services.

NexaStream Studio Singapore is committed to protecting personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”) and other applicable laws in Singapore.

Company name: NexaStream Studio Singapore
Address: 8 Kallang Avenue, #05-12, Aperia, Singapore 339509
Email: [email protected]
Phone: +65 6234 7891

2. Data collection and processing

NexaStream Studio Singapore may collect personal data directly from you, automatically through our website and digital platforms, or from third parties where permitted by law. Depending on your interaction with us, the personal data we collect may include:

• Identification details such as name, company name, job title, and profile information;
• Contact details such as email address, phone number, billing address, and correspondence details;
• Booking and service details such as studio reservation information, event schedules, production requirements, and project specifications;
• Payment and invoicing information, where necessary for transactions;
• Technical data such as IP address, browser type, device identifiers, log data, and website usage data;
• Audio, video, image, and other content captured or processed during streaming, recording, production, or related services;
• Communications and feedback, including enquiries, support requests, and survey responses;
• Any other information you voluntarily provide to us in the course of using our services.

Where required for the relevant purpose, we may process personal data using manual and automated means, including storage, retrieval, analysis, transmission, and deletion.

3. Purpose of data processing

NexaStream Studio Singapore processes personal data for the following purposes:

• To provide and manage streaming-studio services, including bookings, production coordination, and delivery of services;
• To communicate with clients, vendors, partners, and website users;
• To prepare quotations, contracts, invoices, and payment records;
• To operate, maintain, secure, and improve our website, systems, and business operations;
• To record, produce, edit, transmit, and archive audiovisual content as requested by clients;
• To respond to enquiries, complaints, and support requests;
• To comply with legal, regulatory, accounting, audit, and tax obligations;
• To detect, prevent, and investigate fraud, security incidents, and misuse of our services;
• To send service-related notices and, where permitted, marketing communications;
• To establish, exercise, or defend legal claims.

4. Legal basis for processing

Where applicable under the PDPA and other relevant laws, NexaStream Studio Singapore processes personal data on one or more of the following grounds:

• Consent: where you have given consent for a specific purpose;
• Contractual necessity: where processing is necessary to enter into or perform a contract with you;
• Legitimate interests: where processing is necessary for our legitimate business interests, provided such interests are not overridden by your rights and interests;
• Legal obligation: where processing is necessary to comply with applicable laws, regulations, or lawful requests;
• Business improvement and operational purposes: including service quality, security, analytics, and internal administration, as permitted by law.

Where consent is required, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data sharing and third parties

NexaStream Studio Singapore may disclose personal data to third parties only where necessary and lawful, including:

• Service providers and vendors supporting hosting, cloud storage, IT support, analytics, payment processing, communications, and security;
• Production partners, freelancers, technicians, and contractors involved in delivering streaming or studio services;
• Professional advisers such as lawyers, auditors, accountants, and insurers;
• Government authorities, regulators, law enforcement agencies, or courts where required by law or to protect legal rights;
• Business transferees in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.

We require third parties to handle personal data in a manner consistent with applicable data protection requirements and, where appropriate, to use it only for the purposes for which it was disclosed.

6. Data transfer to third countries

Depending on the systems and service providers used by NexaStream Studio Singapore, personal data may be transferred to, stored in, or accessed from countries outside Singapore. Where such transfers occur, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under applicable Singapore data protection laws, including through contractual safeguards and security measures where appropriate.

By using our services or providing personal data to us, you acknowledge that cross-border transfers may occur as part of the operation of our business and service providers.

7. Storage duration

NexaStream Studio Singapore retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by law. Retention periods may vary depending on the type of data and the purpose of processing.

• Client and booking records are generally retained for the duration of the business relationship and for a reasonable period thereafter;
• Financial, tax, and accounting records are retained for the period required by applicable law;
• Technical logs and website analytics data are retained for a limited period unless needed for security, troubleshooting, or legal purposes;
• Audio, video, and image content may be retained according to project requirements, contractual terms, client instructions, or legal obligations.

When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely destroy it.

8. User rights

Subject to applicable law, you may have the following rights in relation to your personal data held by NexaStream Studio Singapore:

• Access: to request access to the personal data we hold about you and information about how it has been used or disclosed;
• Rectification: to request correction of inaccurate or incomplete personal data;
• Erasure: to request deletion of personal data in certain circumstances, where permitted by law;
• Restriction: to request that we limit the processing of your personal data in certain circumstances;
• Data portability: to request a copy of certain personal data in a structured and commonly used format, where applicable;
• Objection: to object to certain processing activities, including direct marketing where applicable.

We may need to verify your identity before responding to your request. We may also refuse or limit a request where permitted or required by law, including where the request would adversely affect the rights of others or our legal obligations.

9. Withdrawal of consent

Where we rely on your consent to process personal data, you may withdraw that consent at any time by contacting NexaStream Studio Singapore using the details below. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that if you withdraw consent, we may be unable to continue providing certain services or features to you, and this may affect our ability to fulfil contractual obligations.

10. Right to complain

If you have concerns about how NexaStream Studio Singapore handles your personal data, you may contact us first so that we can attempt to resolve the matter promptly and fairly.

You may also have the right to lodge a complaint with the Personal Data Protection Commission (“PDPC”) in Singapore if you believe your personal data has been handled in breach of applicable law.

11. Data security

NexaStream Studio Singapore implements reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction. These measures may include:

• Access controls and role-based permissions;
• Secure storage and encryption where appropriate;
• Network and system security monitoring;
• Staff confidentiality obligations and training;
• Vendor due diligence and contractual safeguards;
• Backup and recovery procedures.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

12. Contact information

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal data, please contact:

NexaStream Studio Singapore
8 Kallang Avenue, #05-12, Aperia, Singapore 339509
Email: [email protected]
Phone: +65 6234 7891

13. Changes to privacy policy

NexaStream Studio Singapore may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Any revised version will be posted on our website with an updated effective date where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of our services after changes are posted will constitute your acknowledgment of the updated Privacy Policy, to the extent permitted by law.

Effective date: 7 May 2026